We have devised several guidelines and updated our booking policies to ensure safety and peace of mind of our trekkers. Before booking a trip with us, please review the following health and safety protocols, as well as flexible cancellation and refund policies.
INDEMNITY AGREEMENT
Before departure, we require all travellers to sign a liability waiver and an indemnity agreement acknowledging risks related to traveling during the pandemic. Travellers also need to confirm that they are not experiencing any Covid-19 symptoms, are not under any self-quarantine orders, and have not been in contact with someone suspected or confirmed with Covid-19 symptoms.
PCR REQUIREMENT
PCR tests may or may not be required depending on the trek we choose. We’ll comply with the PCR requirement according to the updated guidelines specified by the local government. Please check Covid Protocol under Important Details section on trip pages for accurate information.
ON THE TRAILS
We require all health and safety guidelines be followed on the trip. This includes wearing a mask (especially when we’re near a village or locals), maintaining a safe distance, washing hands, and using hand sanitizer frequently. Please respect and follow local health guidelines.
SERVICE PROVIDERS
We’ve handpicked hotels that specialize in quality service and disinfect rooms along with the physical amenities (like doorknobs, phones, and possible areas of contact) before every check-in.
AIRLINES PROTOCOL
Domestic and international airlines, along with airports, have set safety requirements for travellers, which include wearing masks and face shields. Body temperature is measured before you enter the terminal, in-flight food services are suspended, and bags are disinfected. Likewise, physical distancing needs to be maintained while queuing, boarding, and de-boarding flights.
CANCELLATION AND REFUNDS
Given hotels, vehicles and flights require prebooking, cancellation charges are applicable and the amount is contingent on cancellation date.
|
Prior to 30 days before the trip start date |
Within 7 to 29 days before the trip start date |
Within 3 to 6 days before the trip start date |
Within 1 to 2 days before the trip start date |
| Trip cancellation by the client |
90% of the total trip amount refunded |
75% refunded |
25% refunded |
No refund |
| Trip cancellation by the company(due to any reason beyond our control) |
Full refund |
Full refund |
Full refund |
Full refund |
| Alteration/modification in booking by the client |
No charges will be levied |
No charges will be levied |
No alteration option available for changes in flights, transport, and hotel date |
No alteration option available for changes in flights, transport, and hotel date |
All refunds will be made in Nepali Rupees no later than 30 days from the allocated trip end date, by cash or bank transfer.
